Privacy Policy
1. General Provisions
This Privacy Policy governs the collection, use, processing, and protection of personal data by our website, which offers mobile and international call tariff services in the United Arab Emirates. The administration of this website adheres to the applicable laws and regulations of the UAE, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, as well as international standards such as the General Data Protection Regulation (GDPR) where relevant. The purpose of this Privacy Policy is to ensure transparency in how we handle your information and to establish a framework for trust, safety, and compliance. By using our website and its services, you agree to the terms of this Privacy Policy, including the collection and processing of your data as outlined herein.
2. Information We Collect
We collect information to provide better services and improve the user experience on our website. The types of data we may collect include: personal identification information (such as name, date of birth, and contact details), account registration information, communication data (such as email or SMS correspondence), technical data (including IP address, browser type, operating system, device information), and usage data (such as activity logs, browsing patterns, and interaction with our services). We may also collect information about preferences, payment details (processed through secure gateways), and demographic data relevant to service delivery. This information is collected directly when you provide it voluntarily and indirectly through cookies and similar technologies.
3. How We Use Information
We use the collected data for several purposes: to deliver telecom services, including international calling packages; to process and manage customer requests; to personalize user experiences and present relevant content; to improve the quality and reliability of our services; to fulfill contractual obligations; to conduct internal analytics and performance monitoring; to send service updates, notifications, or promotional offers (where consent has been given); to comply with applicable legal obligations; and to protect against fraudulent activities, misuse of services, and violations of terms of use. We also use aggregated and anonymized data for statistical purposes to enhance our website’s efficiency and reliability.
4. Data Protection and Retention Period
The administration of our website employs industry-standard measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. These measures include physical, technical, and administrative safeguards, such as encryption, restricted access protocols, firewalls, and secure server environments. Data retention periods are determined based on the purpose of processing and the applicable legal requirements in the UAE. Typically, personal data is stored only as long as necessary to fulfill service delivery or comply with legal obligations. Once data is no longer required, it will be securely deleted, anonymized, or archived according to established retention policies.
5. Sharing Data with Third Parties
We do not sell, rent, or trade your personal data to third parties. However, we may share information with trusted third parties under certain conditions: service providers assisting with payment processing, analytics, or IT support; legal authorities when required by law or court order; regulatory bodies to demonstrate compliance with UAE data protection regulations; and affiliates or subsidiaries involved in delivering our services. All third parties are bound by confidentiality and data protection obligations, ensuring that personal data is handled securely and used only for legitimate business purposes consistent with this Privacy Policy.
6. Use of Cookies
Our website employs cookies and similar technologies to enhance the user experience. Cookies are small text files stored on your device that allow us to recognize returning visitors, remember preferences, and optimize website functionality. We use different types of cookies, including essential cookies for website operation, performance cookies for analytics, functional cookies for personalization, and marketing cookies for targeted offers. You can manage or disable cookies through your browser settings, though doing so may affect some website features and limit service functionality.
7. User Rights
Users have rights regarding their personal data under UAE law and international standards, including GDPR principles. These rights include the right to access personal data, the right to rectification of inaccuracies, the right to erasure (“right to be forgotten”), the right to restrict processing, the right to object to processing, and the right to data portability. To exercise these rights, users may contact the website administration through the designated communication channels. We will process such requests in compliance with applicable laws, subject to certain exceptions where retention is required by law or contractual obligations.
8. Changes to the Policy
We reserve the right to amend or update this Privacy Policy from time to time in accordance with evolving legal, regulatory, or technological developments. Any changes will be published on this page with an updated revision date. In cases where changes materially affect user rights or obligations, we may provide additional notifications via email or on the website prior to implementation. Continued use of the website and its services after modifications constitutes acceptance of the revised Privacy Policy.
9. User Consent
By accessing and using our website, you provide explicit consent to the collection, processing, and use of your personal data as described in this Privacy Policy. Where required by law, additional consent will be obtained for specific activities, such as marketing communications or processing of sensitive information. Users may withdraw their consent at any time, subject to legal and contractual restrictions, by contacting the website administration. Withdrawal of consent may affect the ability to access or use certain features or services.
🏢 ConnectUAE
📍 Office 404, Al Saqr Business Tower, Sheikh Zayed Road, Trade Centre, Dubai, UAE
📞 +971 4 293 0203